Log in to your account, navigate to the “Book a Session” section, select 1-to-1 sessions, and choose a convenient time slot from the available options.
After registering for a group session, you’ll receive a link via email and in your dashboard. Click the link at the scheduled time to join.
We use [Platform Name] (e.g., Zoom, Microsoft Teams, or our custom platform). Ensure you download the necessary software or use the web version for easy access.
Yes, you can reschedule up to 24 hours before the session. Go to your dashboard, select the session, and click “Reschedule.”
Group session timings are fixed. However, you can access the session recordings if you miss the live class.
Session recordings are uploaded to your dashboard within 24 hours after the session. Navigate to the “Session History” or “Recordings” section to view them.
Try refreshing your browser or restarting your device. If the issue persists, contact our Technical Support team via live chat or email at [Support Email].
Yes, all our instructors are certified professionals with expertise in their fields. You can view their profiles and credentials on the website.
No, prior registration is required to attend group sessions. Register at least 24 hours before the session starts to secure your spot.
Use the chat feature or the “Raise Hand” option on the platform to ask questions during live sessions. Instructors will address queries as time permits
Yes, any study materials, such as slides or notes, will be uploaded to your dashboard after the session. Check the “Resources” section.
After each session, you’ll receive a feedback form via email or your dashboard. Your input helps us improve our services.
Ensure you have a stable internet connection, a laptop/PC with a webcam, a microphone, and the necessary platform software installed. A quiet, well-lit environment is recommended for the best experience.
You can cancel a session up to 24 hours in advance for a full refund or rescheduling. Cancellations made less than 24 hours before may not be refunded.
What if I need more personalized help after a group session?
You can book a 1-to-1 session with the instructor for personalized assistance. Discounts may apply if you attended the related group session.